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Logging in

The client portal has its own sign-in page at a URL your agency sent you when they invited you as a contact. This page covers first-time login, forgotten passwords and two-factor authentication.

Finding your portal URL​

Look for the original invite email from your agency. The URL typically follows a pattern like clients.your-agency.recsphere.co.uk, but every agency is different. If you can't find the email, ask your agency contact to resend the invite.

Different from candidates

This portal is separate from the candidate portal. You cannot log in here with a candidate account, and a candidate cannot log in here with a client account.

First-time login​

When your agency invites you, you receive an email with a "Set your password" link.

  1. Open the invite email.
  2. Click Set your password. The link is valid for seven days.
  3. Choose a password of at least 12 characters, mixing letters, numbers and symbols.
  4. Confirm the password and sign in.

If the link has expired, click "Resend invite" on the portal sign-in page or ask your agency to send a new one.

Signing in day to day​

  1. Open the portal URL you bookmarked.
  2. Enter your email and password.
  3. If two-factor authentication is enabled, enter the six-digit code from your authenticator app.

Forgotten password​

  1. On the sign-in page, click Forgot password.
  2. Enter the email address your agency invited you with.
  3. Check your inbox for a reset link. The link is valid for one hour.
  4. Choose a new password and sign back in.

If the reset email doesn't arrive within a few minutes, check your spam folder. If it's still missing, your email address may be different from the one your agency has on file. Ask your agency contact to confirm.

Enabling two-factor authentication​

Two-factor authentication adds a one-time code from your phone to your password. Your agency may require it for all client contacts.

  1. Sign in and open Account.
  2. Find the Two-factor authentication section.
  3. Scan the QR code with an authenticator app such as Google Authenticator, Microsoft Authenticator or 1Password.
  4. Enter the six-digit code shown in the app to confirm.
  5. Save the backup codes somewhere safe in case you lose your phone.

If you work with more than one agency​

If you're a client of more than one RecSphere-using agency, you'll have a separate portal account for each agency. Each portal has its own URL, password and notification settings. You cannot switch between agencies from inside the portal; sign out and open the other portal URL instead.