Help and support
The in-app Help & Support page is your starting point whenever you need a hand. Open it from the sidebar. The page has two parts: a link to this help centre and an area for raising support tickets.
Documentation​
The Documentation section has a View documentation button that opens this help centre, where you can search the guides and reference material for every part of RecSphere. Try the documentation first: most questions are answered here, and it is the quickest route to an answer.
Support tickets​
When the documentation does not answer your question, raise a support ticket. This is the recommended route for getting help from the RecSphere team.
To raise a ticket, use New ticket and describe what you need. You can track your existing tickets in the same area, split into Open and Closed so you can see at a glance what is still in progress.
Replies arrive both by email and in-app, so you can follow up wherever suits you and you will not miss a response.
When you raise a ticket, include what you were trying to do, what happened instead and the record or page involved. The more detail you give up front, the quicker the team can resolve it.
Check the documentation before raising a ticket. If you find the answer there you will get unblocked straight away, without waiting for a reply.